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As one of the indispensable items in people's daily lives, the accuracy and reliability of watches play a crucial role in their lives. To ensure the smooth operation of the watch industry and protect the interests of consumers, custom watch suppliers must follow a series of standardized regulations that cover all aspects from production, sales to after-sales service. This article will introduce the regulations that custom watch suppliers should follow from the perspectives of quality standards, testing certification, market supervision, and more.
The quality standards in the watch industry are the most fundamental and essential basis for ensuring the quality of watch products. The main aspects of watch quality standards include:
Mechanical performance: This includes indicators such as accuracy, stability, and shock resistance. Accuracy refers to the deviation between the time displayed by the watch and the actual time, usually measured in daily average deviation, second deviation, etc. Stability refers to the operating stability of the watch under different environmental conditions such as temperature and humidity. Shock resistance is the ability of the watch to operate normally when subjected to external vibrations.
Appearance quality: This includes quality requirements for the dial, case, strap, and other appearance parts. The dial should be clearly readable, the case should be smooth and scratch-free, and the strap should be sturdy and durable.
Material selection: The materials used in watches significantly impact product quality and durability. Selecting appropriate materials, such as high-precision mechanical parts and waterproof materials, can enhance the quality and lifespan of the watch.
To ensure that watch products meet quality standards, the watch industry has established a stringent testing certification system. The process of testing certification needs to refer to relevant national standards and regulations, mainly including the following aspects:
Customs compliance: Custom watch suppliers must handle customs procedures according to relevant national regulations and ensure product compliance, such as meeting mandatory national certifications.
Product quality testing: Conduct sampling inspections on watch products to check if they meet quality standards and technical specifications. This mainly includes mechanical performance tests, appearance quality checks, and material composition analysis.
Certification marks: Watch products that pass quality tests can receive corresponding certification marks, such as CCC certification, CE certification, etc., to prove that the products meet quality standards and enhance consumer trust.
Market supervision in the watch industry refers to the supervision and management of watch products in the market, ensuring fair competition and protecting consumer rights. Market supervision mainly includes the following aspects:
Product filing: Custom watch suppliers must handle product filing procedures according to relevant national regulations to ensure the authenticity and legality of product information.
Market spot checks: Market supervision departments will periodically conduct spot checks on watch products in the market to verify if the products meet quality standards and technical specifications.
Custom watch suppliers must also follow after-sales service regulations to ensure the protection of consumer rights. The regulations for after-sales service include the following aspects:
Warranty policy: Custom watch suppliers should clarify the warranty policy, specifying the warranty period and coverage. Consumers can enjoy corresponding after-sales services while purchasing the product.
Repair network: Custom watch suppliers need to establish a comprehensive repair network to offer convenient repair services to consumers. For instance, setting up after-sales service centers and repair stations to meet consumer needs.
After-sales feedback: Watch companies should actively collect consumer feedback on after-sales services, address issues promptly, and improve service quality. Consumer satisfaction with after-sales service will directly impact the company's reputation and brand image.
The standardized regulations in the watch industry are an important foundation for ensuring product quality and protecting consumer rights. By adhering to quality standards, stringent testing certification, market supervision, and standardized after-sales service, the industry can promote healthy development, improve product quality, and enhance consumer satisfaction. Custom watch suppliers should actively comply with and implement relevant regulations, continuously improve their management level and technical capabilities, and provide consumers with better products and services.
